If you`re in the market for professional graphic design services, it`s important to establish a clear understanding of what you can expect from your designer. This is where a service level agreement (SLA) comes in.
An SLA is a formal agreement between a service provider and a client that outlines the terms and expectations of the services being provided. In the case of graphic design services, an SLA might include details on turnaround times, revision policies, communication channels, pricing, and more.
Why is an SLA important?
For clients, an SLA provides peace of mind and a clear understanding of what they can expect from their designer. It ensures that the designer will meet certain standards and deadlines, and provides a framework for resolving any issues that may arise.
For designers, an SLA helps to manage client expectations and ensures that they are working within reasonable parameters. It also provides a formal agreement that can be referred to in the event of any disputes or misunderstandings.
What should be included in a graphic design SLA?
The specifics of a graphic design SLA will vary depending on the nature of the project and the needs of the client, but here are some common elements:
– Turnaround times: How long will it take for the designer to complete each stage of the project? This should include deadlines for submitting initial concepts, revisions, and final deliverables.
– Revision policy: How many rounds of revisions are included in the project fee? Will additional revisions be charged at an hourly rate? What is the process for requesting revisions and providing feedback?
– Communication channels: How will the designer communicate with the client throughout the project? Will there be regular check-ins via email or phone? How quickly can the client expect to receive responses?
– Pricing: What is the total cost of the project and what is included in that fee (e.g. concept development, revisions, final deliverables)? Are there any additional fees that may be incurred (e.g. rush order fees, stock photo licensing fees)?
– Intellectual property: Who owns the rights to the final design? What are the restrictions on how the design can be used?
– Termination clause: What is the process for terminating the project if either party is dissatisfied? How will any work completed up to that point be compensated?
Overall, a graphic design SLA is a valuable tool for both the designer and the client. By establishing clear expectations and guidelines upfront, both parties can work together more smoothly and effectively.